Reference

Terms & Conditions for sap2000

sap2000 Terms & Conditions explain how your account, wallet activity and lobby access work in Indonesia.

Account accessWallet checksIndonesia rulesPolicy requests
sap2000 Terms & Conditions for sap2000
HELP WITH TERMS

Get Answers Before You Agree

A clear answer matters when a clause affects your account or wallet status. We keep a support route close to the account area so you can ask about these Terms & Conditions…

Account questions Use the support contact from your signed-in account when a clause about phone verification, account details or access needs clarification. Tell us which section of the Terms & Conditions you are asking about, and we can connect the answer to your account path.
Wallet status For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, send the receipt reference with your request. We use that reference to check the recorded status and explain whether the Terms & Conditions require an ownership or identity check.
Policy changes When you want to question a policy wording or request an account correction, contact support from the account area and identify the affected clause. We will confirm the request path, any evidence needed and whether local-law conditions affect the response.
ACCOUNT SAFEGUARDS

How We Apply These Terms

Our handling of these Terms & Conditions follows the account record you create and the transaction trail attached to it.

Account data

We use the details attached to your account to apply these Terms & Conditions, confirm phone verification and respond to policy requests. Keep your registered information current; a mismatch can pause an account action until we can establish that the request comes from you.

Cookies

Cookies and similar browser storage can keep a session working between account pages and remember necessary access settings. You can adjust browser controls, but removing required cookies may interrupt sign-in or prevent the Terms & Conditions page from matching your current account session.

Sign-in security

Your account credentials are part of your responsibility under these terms. Use your own device when possible, keep sign-in details private and contact support promptly if access behaves unexpectedly. We may ask for account checks before changing security-related details.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us connect a wallet request with the correct account. We retain transaction records as needed for account administration, policy checks and legal obligations that apply where local law permits.

Data requests

To request correction, access or removal of eligible account data, contact us through the signed-in support route and describe the change clearly. We verify the request against your account before acting, because changing records without that check could affect your account and payment history.

Policy contact

Questions about these Terms & Conditions should name the clause, account step or transaction reference involved. We respond through the contact route connected to your account and explain any restriction, retention period or local-law condition relevant to the request.

Terms & Conditions Questions

These Terms & Conditions questions focus on the points that commonly affect an Indonesian account: eligibility, verification, payment ownership, device access, data requests and policy contact. Read the answers alongside the full wording above before you open an account or continue into the lobby. Where a rule depends on your location, access depends on local law.

They govern your account creation, sign-in, phone verification, lobby access, wallet requests and use of the listed services. They also explain how we handle payment checks, account security, data requests and policy contact. You agree to follow them when you continue through the account flow.

Yes. Account eligibility and access depend on local law. We may limit an account action or request when a location-based condition applies. Check the wording shown for your account and contact support if you need us to explain how that condition affects your requested step.

Phone verification helps connect the account to the person requesting access and gives us a way to protect account changes. Under these Terms & Conditions, we may require that step before account access or before changing sensitive details linked to your payment activity.

DANA and QRIS are payment choices that may require a matching account record or transaction reference. These Terms & Conditions allow us to check ownership and status before completing an account action. Keep the receipt or reference available if support asks you to confirm the request.

You can use the account path from a supported mobile browser, subject to the same Terms & Conditions and local access rules. Keep your session secure, complete phone verification and avoid shared devices when entering account or payment details. Desktop browser access follows the same policy.

Contact us through the support route inside your signed-in account and identify the data you want corrected, accessed or removed. We verify that the request comes from you, then explain the available action and any retention requirement that applies to the account record.

Use the signed-in support contact and include the relevant Terms & Conditions clause, account step or payment reference. We can explain the reason for a verification request, access restriction or wallet-status check, including any condition that depends on local law.